What a Saudi online store must show, by law

Article 6 of the E-Commerce Law lists what a service provider must disclose in their electronic store:

1. Your name, or a distinguishing designation for the business, and your address.
2. A way to contact you.
3. The name of the register you are recorded in and its number — for most businesses that is the commercial register and the CR number.
4. Anything further specified by the implementing regulations.

In practice that is a footer and a contact page. The register requirement is the one people miss: your CR number belongs somewhere a visitor can find it, not only on the invoice.

Article 7 requires that, before the customer commits, you state the total price including any fees, taxes and delivery charges. Article 8 requires the invoice afterwards to show the same total.

So a price shown as 100 riyals is 100 riyals at checkout. If you are registered for VAT, the 15% is inside that number, not added at the end.

Article 13 gives the consumer the right to cancel within seven days of the contract, provided they have not used the product or taken the benefit of the service. There are named exceptions — including goods made to the consumer's own specification.

Most sellers meet this the first time a customer invokes it. Publishing your return terms in advance is easier than negotiating them under pressure, and it is a page your store can carry from day one.

• Business name, or the trade name on your CR, in the footer of every page.
• Your CR number, visible — not only on invoices.
• A working contact method, and an address.
• Prices shown as the final total.
• A returns and cancellation page.

In Plixa, the footer and a contact page come with every site, so most of this is filling in fields rather than building anything.

Build a site that already has these pages